FAQ

Here are some answers to the most frequently asked questions about the DFB Guides:

What is your return policy?

You can read all about our return policy here, but it basically boils down to this: If you are unsatisfied with your purchase for any reason, you can request a refund for up to 30 days.

I’m having trouble with my guide, what should I do?

If you’ve checked out all the documentation on installation here and are still having trouble viewing your guide, just email us at support@dfbguide.com and we’ll help you out.

Can I read the guide on a Mac/Windows/Other Computer?

The guides are in Adobe’s PDF format, this means they can be read on any computer that supports this format, which is most of them. Apple’s Macs, Windows, Linux and most other operating systems have free software for reading PDFs. You almost certainly already have the software installed already.

Will the guide work on my iPhone/iPad/Android/Kindle Fire/Nook/etc?

Because the guides are Adobe PDF files, they can be read on most devices. We have instructions for the most popular devices here.

Can I get a physical copy? Why did you choose an eBook?

We chose to only offer the guides as downloadable PDF eBooks for a variety of reasons:

  • You can get the book immediately and get started right away.
  • You can read it on your phone or iPad, which are much easier to carry into the theme parks than a book. Click here to see instructions to get the book on your iPhone, iPad, Android or Kindle device.
  • The format allows the inclusion of click-able links to invaluable web resources.
  • You can search the text of the book electronically, instead of wasting time flipping through indexes and pages.
  • I feel that 100% satisfaction is a must, and digital products are easier to return than physical books. Just send me an email and I’ll refund your money, no questions asked.

Will The Guides Be Updated?

Each e-Book will be updated every year, and new editions will be released. We greatly appreciate the loyalty of our readers, and previous purchasers will be invited to get each updated guide at a significant discount.